Frequently Asked Questions

An oshibori is a single-use, refreshing cotton towel soaked in a scented lotion and individually wrapped. It is served at check-in, before a meal, after a treatment, or on a flight, and can be served at room temperature, warm, or cold.

Check out our refreshing oshibori or read about the history of the oshibori on our blog.

100% cotton towel, always white (the color refers only to the packaging). Our natural bamboo oshibori is made of 80% bamboo and 20% cotton, making it even softer.

No viscose; no custom sizes for orders of fewer than 500,000 pieces.

At our factory in northern France, which has been ISO 22716-certified (Good Manufacturing Practices for Cosmetics) since 2018. The oshibori is a cosmetic product that complies with European Regulation 1223/2009 and has been dermatologically tested for use on the hands and face.

Learn more: About Oshibori Concept.

Yes. The lotion is formulated and dermatologically tested for use on the hands and face. A cold oshibori is very refreshing after a treatment or in hot weather.

No. Our oshibori are refreshing, scented towels, not disinfectants. The antibacterial products are no longer available.

Yes: a tray of 10 dry oshibori, without individual packaging. Pour water (hot or cold) and, if desired, a few milliliters of fragrance into the tray, then serve. Instructions are printed on the back of the tray.

Our individual packaging is recyclable: see Recycling.

The scent depends on the color of the packaging:

• White: white tea (the most popular), available in 15-gram, 10-gram, and 6-gram packages
• Black: green tea (10 grams) and white tea (15 grams)
• Gold: orange blossom, available only in 15-gram packages
• Silver: white tea, 15 grams
• Natural Bamboo: White Tea

For our in-stock lines, the scent is matched to the color of the packaging. A scent-free version or one with a different scent from our collection is available through full customization, with a minimum order of 18,000 oshibori. For use without lotion, choose the dry towel trays.

Yes. We create your signature scent with our perfumer: brief, testing, approval, and then production. Please allow about 12 months and a minimum order of 100,000 oshibori.

Tell us about your project using the quote request form.

A lightly scented, water-based refreshing lotion formulated for the skin (hands and face) and dermatologically tested. The complete ingredient list (INCI) is included in the technical data sheet for each product line, available upon request via the contact form.

The grammage refers to the weight of the towel, and therefore its thickness:

• 15 grams : the thickest, 22 × 22.5 cm. Hotels, spas, fine dining, private aviation.
• 10 grams : same dimensions, thinner. Restaurants, bars, transportation.
• 6 grams : smaller (19 × 18 cm), ideal for cocktails, finger food, and events.

Still undecided? Order a sample pack to compare.

Unfolded: 22 × 22.5 cm in 15- and 10-gram weights, 19 × 18 cm in 6-gram weight, 22.5 × 21.5 cm for the unbleached bamboo.

Sold in boxes of 50 (15 and 10 grams, bamboo) and boxes of 100 (6 grams). Trays of 10 dry wipes are shipped in boxes of 48 trays. We do not unpack the boxes.

Hotel or spa: 15 grams, white or gold. Restaurant: 10 or 15 grams, depending on the level of luxury. Cocktail party, caterer, event: 6 grams. Aviation or yacht: 15 grams, often personalized.

Our advice by industry: hospitality, restaurants, spa and wellness, private aviation, and events.

Yes, starting at 50 oshibori (one box). Your logo or text is printed on the existing packaging—white, black, or gold. You can upload your logo directly to the customizable oshibori form: see an instant preview and place your order online.

Three levels of customization are described on the " Oshibori with Your Brand" page.

Production time based on quantity: 2 to 7 days for 50 to 300 oshibori, 7 to 10 days for 300 to 1,000, 15 days for 1,000 to 5,000, and 20 days for quantities exceeding that. 48-Hour Express Option (+€0.20 excl. tax per oshibori): 48 hours for up to 1,000 oshibori, 7 days for up to 5,000, and 10 days for quantities over 5,000. Delivery then takes 1 to 2 business days within mainland France. The lead time begins once payment is received and your proof is approved. For an event or grand opening during peak season (summer), please order one month in advance.

An SVG (vector) logo or a high-resolution PNG with a transparent background, no larger than 10 MB. The online tool does not accept AI, EPS, or PDF files: please export your logo as an SVG or PNG. Logos with very fine lines do not print as well on black packaging; a simplified version yields the best results.

The print area is 16 × 85 mm on the 15-gram oshibori. The logo is placed at the outer edge of this area; adding text or a website URL will reduce the size of the logo.

On black packaging: white printing only. On white or gold packaging: printing in the color specified in your brand guidelines (hex code), including gold.

Yes, this is fully customizable: packaging tailored entirely to your brand (colors, text, languages), and a choice of scents from our collection. Minimum order of 18,000 oshibori per design and per color; lead time of 12 to 14 weeks; production at our factory.

Request a quote for your project using the quote form.

The towel remains white: only the packaging print can be customized. The back of the packaging includes the mandatory regulatory information required in Europe; with full customization, you can reduce the number of languages but cannot remove this information.

Not with a logo on existing packaging: online, the logo is printed on the 15-gram oshibori. The 6-gram oshibori can be fully customized for orders of 30,000 or more. For cocktail parties and events,the 15-gram oshibori with a logo can be ordered in quantities of 50 or more.

On the website, you approve the preview in the customizer before adding the item to your cart. For quote requests, we’ll send you a proof (BAT) to return signed; the logo’s position, orientation, and size can be adjusted at that time. Your logo is saved for future reorders.

50 oshibori (per box), 100 at 6 grams each, by color, with or without a logo. You then order by the full box. The quick order feature lets you select multiple items at once.

Yes, and they are automatically applied in the shopping cart based on the number of oshibori per SKU: the more boxes you order, the lower the unit price. The price tiers and the price per oshibori are displayed on each product page, and the shopping cart shows how many boxes you need to add to reach the next price tier.

Prices on the website are exclusive of tax, as they are for all our business customers. Individual customers can place orders: VAT is added at checkout. Business customers should enter their VAT number in the shopping cart or in their customer account.

Our prices are already volume-based. For regular orders, you can commit to an annual volume (for example, 6,000 oshibori): we’ll produce, store, and deliver them in multiple shipments at the price corresponding to the volume tier you’ve reached. Let’s discuss this via the quote request form.

Depending on the weight and quantity, a refreshing oshibori costs approximately €1.40 to €2.20 per unit (excluding tax), and a dry towel on a tray costs less than €0.60 (excluding tax). The exact price per oshibori is listed on each product page and in the shopping cart.

Plain oshibori in stock: shipped within 48 hours after payment; delivery in France within 3 business days, in Europe within 2 to 5 days, and worldwide in approximately 6 days (UPS). With logo: production takes 2 to 20 days depending on quantity, or 48 hours via Express for up to 1,000 oshibori, followed by delivery. Full customization: 12 to 14 weeks.

The time limits begin on the date of payment.

Prices are calculated per shipment based on weight and destination (a box of 50 oshibori weighing 15 grams each weighs approximately 2.5 kg). In quotes, shipping is included once the delivery address and a phone number are provided.

For oshibori with logos, the 48-hour Express option (+€0.20 excl. tax per oshibori) speeds up production. UPS Express is available for in-stock items when an order is confirmed the same day. Outside of France, carriers do not guarantee delivery dates: allow plenty of time for an event. Specify your required delivery date in the quote form, and we’ll let you know what’s feasible.

Yes. Please provide the address and quantity for each location: we will split the order. A single delivery is more cost-effective. For large orders, staggered partial deliveries are possible, with payment due at the time of order.

You will receive the UPS tracking number by email once the package is shipped. It is also available in your customer account under the "My Orders" section. You can also pick up your order in Paris (59 rue Boileau, 75016) Monday through Friday.

Directly on the website: choose your product line, add the boxes to your cart, and pay online. For multiple items, use the quick order feature. For a specific project, request a quote in five steps on the contact page.

Credit card (including American Express), PayPal, and bank transfer. To pay by bank transfer, select “Bank Transfer” at the checkout stage: you will receive a pro forma invoice to forward to your accounting department, and the order will be shipped upon receipt of payment.

All orders are paid for at the time of order, before production and shipping. For full customization, a 50% deposit is required at the time of order, and the balance is due before delivery.

The final invoice is sent by email upon receipt of payment. It can also be downloaded from your customer account under the "My Orders" section. To receive an invoice in your company's name with an intra-EU VAT number, enter it in the shopping cart or in your business account.

Yes. In " My Orders," the "Reorder This Order" button refills the shopping cart with the same items, including your personalized oshibori: your logo and settings are retained.

You have 14 days after receipt to return complete, unopened, and undamaged boxes, with return shipping costs excluded. Refunds will be issued upon receipt. Personalized products cannot be returned. Details: Refund Policy and Terms and Conditions.

Place the oshibori in its unopened packaging in the microwave for 5 to 10 seconds (depending on the power setting). It will stay warm for 7 to 10 minutes. Serve it unfolded, rolled up, on a small tray, or with tongs.

Place the oshibori in their packaging in the refrigerator a few hours before serving. A cold oshibori is perfect for outdoor seating, after a spa treatment, or in hot climates. Avoid the freezer.

Pour about 230 ml of water (hot or cold) and, if desired, 5 ml of fragrance into the tray, let the towels soak, then serve. Heating them in the microwave for a few seconds will allow you to serve them warm. A popular option on airplanes and at spas.

The oshibori is designed for single-use. When washed at 30 °C, the towel reverts to a simple, dry, unscented cotton towel that you can reuse for other purposes. See also our recycling page.

2 years after production, in their sealed packaging, at room temperature (less than 25 °C), away from direct sunlight. The expiration date is printed on each package. For large orders, we can store part of your production and deliver it as needed.

Yes, as long as the package is unopened, it will remain good until the expiration date. A package that has been punctured or opened will dry out within a few hours.

The lotion is formulated for sensitive skin and has been dermatologically tested. The INCI list and safety data sheet are included in the technical data sheet for each product line, which is available upon request via the contact form.

Yes, worldwide via UPS: 2 to 5 days to Europe, and about 6 days to the rest of the world. We also have distributors in the United States, the United Arab Emirates, and Morocco—their contact information is on the Contact page.

In France, VAT is 20%. Within the European Union, if you have a valid intra-Community VAT number, the order is invoiced excluding tax (reverse charge). Outside the European Union (Switzerland, the United Kingdom, the United Arab Emirates, etc.), no French VAT applies.

Outside the European Union, import duties and taxes are not included and must be paid by the recipient to the carrier. In the United Kingdom, UPS requires your EORI number and VAT number. A commercial invoice and a packing list accompany each shipment.

Yes: Order our sample pack to compare weights, scents, and trays—delivered within 48 hours in France. For a large custom project, we can also provide samples printed with your logo prior to production: request them using the quote form.

Of course. A box of 50 plain oshibori (see our product lines) or 50 oshibori with your logo (customizable online) will be delivered in just a few days: it’s the best way to test them in real-world conditions.