Oshibori Concept International's European Privacy Policy

Welcome to Oshibori Concept’s Privacy Policy page. Oshibori Concept respects your privacy and is committed to protecting your personal data.

1. Introduction

This Privacy Policy explains how Oshibori Concept uses your personal data when you visit our website, interact with us, and purchase our products. You will also find a description of your right to privacy and how the law protects you. It is important that you read this privacy policy as well as any other privacy policies we provide to you, so that you are aware of why we use your data and how we do so.

2. Our website and Oshibori Concept:

Our website, www.oshiboriconcept.com, sells single-use scented cooling wipes with customizable packaging.

This website is intended for professional buyers and is not intended for children; we do not collect any data relating to children.

Oshibori Concept International is the data controller for this website and for any processing of personal data carried out on its behalf.

In this Privacy Policy, the terms “Oshibori Concept,” “we,” “us,” or “our” refer to Oshibori Concept International, the company responsible for processing your data.

3. The personal information we collect about you

Personal data, or personal information, refers to any information about an individual that can be used to identify them. This does not include information where the identity is concealed (anonymous data).

We collect a variety of information about our wonderful customers (you!) and visitors to the Oshibori Concept International website. This personal data falls into several categories:

• Identity Data includes your title, first name, last name, username, or similar identifier, as well as an encrypted version of your username/password. If you interact with us via social media, your social media username may be included.
• Contact Information includes the billing address, shipping address, email address, and phone numbers.
• Financial Information includes your payment card details.
• Transaction Data includes details regarding your payments and refunds, as well as the products you have purchased from us.
• Profile Data includes your username and password, your purchases or orders, your preferences, and any profile data we have added (for example, through the use of analytics and profiling tools).
• Technical Data includes your IP address, connection data, browser type and version, time zone and location, browser plug-in types and versions, operating system and platform, and other technologies on the devices you use to access this website.
• Usage Data includes information about how you use our website, products, and services.
• Tracking Data includes information that we or any other party collect about you through cookies and similar tracking technologies, such as web beacons, pixel tags, or mobile identifiers.

We do not collect Special Categories of Personal Data (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, health-related information, genetic data, or biometric data). We also do not collect information regarding criminal offenses or convictions. If you use this type of personal data on products you design on www.oshiboriconcept.com, we will not be aware of it. All personal data included in designs or products will be treated as ordinary personal data.

Please note that if you choose not to share personal information with us or decline certain contact permissions, we may not be able to provide the products and services you have requested.

4. How is your personal data collected?

We use various methods to collect data about you, including:

Direct interactions. You can provide us with your Personal Information, Contact Information, and Financial Information by filling out our forms or by contacting us via mail, phone, email, chat, or social media.

This includes the personal information you provide when you:

Third-party or publicly available sources. We may receive personal data about you from various types of third parties, including:

• Technical Data and/or Tracking Data from analytics providers, ad networks, and information providers;
• Financial Data, Contact Data, and Transaction Data from payment service providers and fraud prevention service providers;
• Identity Data and Contact Data from data partners; and
• data from any third party that is legally authorized to share your personal data with us or to whom you have given your consent, such as social media platforms or review sites.

5. Use of Your Personal Data

We will use your personal data only in accordance with the law. Generally, your personal data will be used in the following cases:

• To fulfill the contract we have or will enter into with you. For example, when you purchase our products, that constitutes a contract.
• When it is necessary for our legitimate interests (or those of a third party) and your fundamental interests and rights do not override them. For example, when we conduct anti-fraud checks during the payment process.
• When we need to comply with any legal or regulatory obligations. For example, to maintain our sales records in accordance with tax compliance requirements.

In general, we do not rely on consent as the legal basis for processing your personal data, except in cases where it is required by law, such as for sending direct marketing communications. When the legal basis is consent, you have the right to withdraw your consent at any time.

WHAT DO WE DO WITH YOUR INFORMATION?

When you make a purchase from our store, as part of the buying and selling process, we collect the personal information you provide to us, such as your name, address, and email address.

When you browse our store, we also automatically receive your computer’s Internet Protocol (IP) address to provide us with information that helps us identify your browser and operating system.

Email Marketing (if applicable): With your permission, we may send you emails about our store, new products, and other updates.

SMS Marketing (if applicable): With your permission, we may send you text messages about our store, new products, and other updates. Updates include payment reminders. Webhooks will be used to trigger the Checkout Reminders messaging system.

6. Cookies

Cookies help www.oshiboriconcept.com run more smoothly and play a vital role behind the scenes in making it easier for you to become an Oshibori customer. Without them, you would lose access to many features, such as the ability to log in and navigate between pages, or the ability to keep items in your cart while you browse other pages.

Some cookies collect information about how visitors usewww.oshiboriconcept.com—for example, which pages are visited most often or whether error messages appeared on certain pages. These cookies do not collect information that can identify a visitor. All information collected by these cookies is aggregated and used to improve the performance of moo.com.

Some cookies allowwww.oshiboriconcept.comdeto remember the choices you have made (such as your username, language, and region) in order to provide you with enhanced and more personalized features. These cookies may also be used to save your changes to text size, font, or other customizable parts of the web pages.

Some cookies collect information about your browsing habits in order to show you more relevant ads. They are typically placed by advertising networks with our permission. They track your visits to a website, and this information is shared with other companies, such as advertisers. Often, these targeting or advertising cookies are linked to website features provided by the other company.

When you usewww.oshiboriconcept.com, your device or browser may receive third-party cookies, for example when you use embedded content and social media links. It is important to note that we have no access to or control over the cookies used by these third-party companies or websites. We recommend that you visit the third party’s website

for more information about their cookies and how to manage them.

You can configure your browser to block all cookies or only certain ones, or to alert you when websites set or use cookies. Please note that if you disable or block cookies, certain parts of this site will be inaccessible or may not function properly.

7. Disclosure of Your Personal Information

Your personal data may be shared with the parties listed below for the purposes set forth in this Privacy Policy. Your personal data may also be shared where permitted by law. Your personal data may be shared with the following categories of third parties:

• suppliers and service providers (such as technology providers, payment processing and fraud prevention providers, manufacturers, and postal and courier services);
• the companies of the Oshibori Concept International Group;
• professional auditors and advisors such as bankers, lawyers, accountants, and insurance agents; and
• the government, regulators, and the police.

We require all third parties to ensure the security of your personal data and to process it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes. They are only permitted to process your personal data for specific purposes and in accordance with our instructions.

8. Payment Information

Oshibori Concept uses the PayPal payment processing service to process product payments on the website. All online payments are processed in accordance with the Payment Card Industry Data Security Standard (PCI DSS), and your billing information (which is used by these payment processing services solely for fraud prevention purposes) is encrypted before being sent to them. Subject to the exceptions below, your credit card information is sent directly from your browser to these payment processing services. Oshibori Concept never sees your Permanent Account Number (PAN). This means that the payment form appears either on another website or in a pop-up window on the payment page.

With PayPal, we only store the information necessary to identify the transaction with PayPal, issue refunds, and recognize transactions made through PayPal.

9. International transfers

For any transfer of your personal data outside the EEA, we comply with applicable data protection laws. The mechanisms we may use for international transfers are as follows:

• Your personal data is transferred to a country whose level of data protection is officially recognized as adequate by the European Commission.
• We can use specific contracts approved by the European Commission that provide the same level of protection for personal data as in Europe (known as “EU Standard Contractual Clauses”).
• When we use suppliers based in the United States, we may transfer data to them if they are part of the Privacy Shield, which requires them to provide a level of protection similar to that required for personal data shared between Europe and the United States. If the supplier is not certified under the EU-U.S. Privacy Shield, we may use the Standard Contractual Clauses.

Your personal data is shared within the Oshibori Concept International Group, which involves transferring your data outside the European Economic Area. To do so, we use the EU Standard Contractual Clauses.

10. Data Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, altered, disclosed, or accessed without authorization. Furthermore, access to your personal data is limited to employees, agents, contractors, and other third parties on a need-to-know basis. They will process your personal data in accordance with our instructions and are subject to confidentiality obligations. We have established procedures to address any suspected personal data breaches. You and any relevant regulatory authority will be notified of such a breach where required by law.

11. Data Retention 

Your personal data will only be retained for as long as necessary to fulfill the purpose for which it was collected. This includes legal, accounting, or reporting requirements. To determine the appropriate retention period for your personal data, we consider the amount, nature, and sensitivity of the data, the potential risk of harm from unauthorized use or disclosure, the purpose of processing, and whether that purpose can be achieved by other means, as well as applicable legal requirements. In accordance with the law, for tax purposes, we are required to retain basic information regarding our customers (including Contact Data, Identity Data, Financial Data, and Transaction Data) for six years from the time they cease to be our customers. We also promise that you can return at any time in the future to reprint the products you previously ordered from us. Therefore, unless you delete this information, we retain it to fulfill this promise. In certain cases, you may ask us to delete your data. See Your Legal Rights below for more information. In some cases, we anonymize your personal data (so that it is no longer associated with you) for statistical or research purposes, in which case we may use it indefinitely without further notice.

12. Your legal rights

If the General Data Protection Regulation applies to you because you are located in the European Union, you have the following rights regarding your personal data, in accordance with data protection laws:

• The right to be informed: We are required to inform you about how we use your personal data (which we do in this Privacy Policy);
• The right of access: this is the right to request access to your personal data in order to receive a copy of the personal data we hold about you;
• The right to rectification: the right to ask us to correct any personal data about you that is incomplete or inaccurate;
• The right to erasure, also known as the “right to be forgotten”: in certain cases, you may ask us to delete the personal data we hold about you (unless there is a compelling legal reason requiring us to retain it);
• The right to restrict processing: In certain cases, you have the right to ask us to suspend the processing of your personal data;
• The right to data portability: You have the right to request a copy of your personal data from us in a commonly used format (such as a .csv file);
• The right to object: You have the right to object to the processing of your personal data (for example, by instructing us not to process your data for direct marketing purposes); and
• Rights regarding automated individual decision-making and profiling: You have the right to ask us to be transparent about any profiling we conduct or any automated decisions we make.

Please contact us if you wish to exercise any of the rights described above: SARL Oshibori Concept International, 59 Rue Boileau, 75016 Paris. You also have the option to file a complaint with the CNIL. You will not be charged for accessing your personal data (or for exercising any other right). However, we may charge you a reasonable fee if your request is manifestly unfounded, repetitive, or excessive. In such cases, we may also refuse to respond to your request. We may ask you for specific information to confirm your identity and ensure your right to access your personal data (or to exercise any other right). This is a security measure to ensure that this personal data is not disclosed to an unauthorized person. We may also contact you to obtain more information regarding your request, in order to provide you with a faster response. We strive to respond to all legitimate requests within one month. This one-month period may be exceeded if your request is particularly complex or if you have submitted multiple requests. In such cases, we will notify you and keep you informed.

13. Changes to the Privacy Policy

The General Data Protection Regulation is relatively new, and the ICO continues to issue new guidance to help businesses comply with it. As a result, you may see minor updates to our privacy policy over the coming months. Please check it and read it from time to time. Thank you.

14. SMS Marketing

By entering your phone number at checkout and initiating a purchase, or by signing up via our subscription form or a keyword, you agree that we may send you SMS notifications (regarding your purchase, including abandoned cart reminders) and marketing offers via SMS. We will not send more than 3 marketing SMS messages per month. You acknowledge that consent is not a condition of purchase.
If you wish to unsubscribe from receiving SMS marketing messages and notifications, reply with "STOP" to any mobile message sent by us or use the unsubscribe link we have provided in one of our messages. You understand and agree that alternative methods of unsubscribing, such as using alternative keywords or requests, will not be considered a reasonable means of unsubscribing. Message and data rates may apply.
If you have any questions, please send an SMS to "HELP" at the number that sent you the messages. You may also contact us for more information. If you wish to unsubscribe, please follow the procedures above.